Cybersecurity Portal
Security hub with automated incident reporting, searchable FAQ, topic alerts and CSIRT community.
IT • 3 months
The Challenge
No single point for cybersecurity: dispersed guides, low-visibility incident reporting and an FAQ that was hard to find.
Incidents reported late or not at all, employees vulnerable to phishing and CSIRT team overloaded with repetitive questions.
Our Solution
check_circleAutomated incident reporting
Prominent hero CTA, Forms survey and Power Automate routing to CSIRT with automatic case number notification.
check_circleNews and alerts by topic
Latest threats, active phishing alerts and weekly tips with filters by category (passwords, devices, etc.).
check_circleFAQ with search
Categorized FAQs with search and suggestions; links to Viva Engage community if no answer is found.
check_circleCommunity and clear policies
Viva Engage for CSIRT Q&A, summarized policies (not lengthy PDFs) and clear incident response SLAs.
Key Results
-80%
boltincident reporting time (from ~10 min to ~2 min).
+300%
trending_upincidents reported (active reporting culture).
-60%
support_agentrepetitive questions to the CSIRT team.
+183%
schooltraining reach (from ~30% to ~85% of employees).